Terms and Conditions
FAQ’S
Where are your products made?
All artworks are created by myself in my garden studio in the Mundaring Hills. I try my utmost to support local or Australian businesses in my studio practices, art materials, printing and packaging as much as possible. My artist’s greeting cards are printed in Western Australia with Australian made recycled envelopes.
SHIPPING & RETURNS
We try our best to fill product and print orders in 3-5 days and post via Australia Post.
Posters please allow up to 2- 3 weeks to receive!
FREE postage applies to orders $90 and over.
Flat rates apply $9 Australia Wide and $20 International Postage. Custom and import duties may be applied to your purchase when it reaches your destination. The Customer is responsible for these fees.
Free postage on commissioned and original artworks max size 90 x 110cm.
For larger pieces we will do a quote first and find the best way to get it to you.
Items classed as parcels will receive tracking.
Feel free to contact me if you require a signature delivery etc.
Local pickup is totally ok and I will contact you to arrange.
Prints up to A3 are posted with backing boards.
Posters will be in a mailing tube
Products will be bubble wrapped with care
Originals will be bubble wrapped and taken extra care of!
REFUND POLICY
What about refunds? What if I change my mind?
Due to the one of a kind nature of products, all sales are final. For any questions regarding returns or exchanges please contact us via email at tinabryceart@gmail.com
What if my order is damaged in transit?
Whilst we take as much care as possible and anticipate a safe arrival of your order, it is beyond our control once it has left the post office. We sincerely apologise if this occurs but can not offer a refund in this circumstance. I do however appreciate your effort to order so please contact us if this has happened, maybe we can work out a solution.
Do you take commissions?
Send me an email so a request can be discussed personally.
A deposit of 50% is required to commence work on a commission item. Final payment is required when the work is complete. Progress Payments are also acceptable and will be discussed between the client and artist. The artwork will not be shipped until full payment has been received.
Commission items are discussed personally between the artists and the customer. Once a commitment has been made to purchase any artwork, you will receive an invoice. Once payment has been received, an order confirmation email and updated invoice will be sent to your inbox immediately after processing your purchase – please contact us if you do not receive this.
Order cancellation?
Orders cannot be altered or cancelled once items have been dispatched.
Do you wholesale?
We currently stock stores in Western Australia. If you would like to carry products by Tina Bryce please send an email tinabryceart@gmail.com and include your webpage, store details and products you are interested in. We are committed to looking after our stockists, so eligibility for newcomers will be assessed by proximity to existing stockists.