Refund and Returns Policy – Tina Bryce Art

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original wrap or packaging.

Several types of goods are exempt from being returned. Jewellery unless faulty, cannot be returned.

Additional non-returnable items:

Gift vouchers
Workshops, unless notified within 48 hours that you are unable to attend

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Workshop booking – unless notified within 48 hours that you are unable to attend, there will only be a partial refund offered
Any item that is returned more than 30 days after delivery

Once your email is received, we will notify you that we have received your notice to request a return of an item or to cancel a booking . We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at tinabryceart@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tinabryceart@gmail.com and we will be able to advise you what we may be able to do.